We keep your personal information private and secure. When you make a purchase from Jonley Gifts, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s), to keep you updated on your purchases and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology.
How will my personalization appear?
We recommend that you look at the product photos to see how the overall design is laid out. That is the best way for you to see how we will place your personalization. If you have any questions or concerns, please message us and we will be happy to answer any questions you may have.
When will my order ship?
All orders typically ship within 3-5 business days. (M-F & Non-Holidays) If you are on a tight deadline and need your order rushed, please contact us BEFORE you place your order to make sure we can accommodate your request.
How are your products made?
This is a GREAT question! We use a process called dye sublimation. What that means is we use a unique printing process made especially for garments and products with polyester fabrics and coatings. In this printing process, the dye transitions between the solid and gas states, and attaches onto the polyester threads. This is a permanent bond! It will never crack, peel or fade. For items that are not garments the print is still permanent as long as you care for your item in the recommended manner to preserve its beauty. Do you accommodate custom orders? We review all custom orders on a case by case basis. If you have something you would love to see come to life, please email us at firstname.lastname@example.org!
How do I care for my items?
We include care instructions in every order that we ship. Since you asked so nicely, here’s a sneak peak: * If you can wear it: Machine wash inside out. Wash with like colors, on gentle cycle in cold water. Tumble dry low. * If you can drink from it: Top rack dishwasher safe. * If you cut on it or with it: Hand wash only. * Everything else: Wipe clean with damp cloth. * When in doubt, contact us! We are happy to answer any questions you have.
Will I be charged sales tax?
Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Pennsylvania, where Jonley Gifts holds a presence. For orders shipped to other areas, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply.
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return. We do not accept returns on custom/personalized orders UNLESS there was an error on our end and/or a manufacturing defect in the product. If you are unhappy, please contact us! We will do our best to work with you to have the issue resolved in a timely manner. What can I do if I have MORE questions? If our thoughtfully written out FAQ’s do not answer all of your questions, you can email us at any time! We will happily address any and all questions/concerns you may have. Reach us at email@example.com.
Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Jonley Gifts, Copyright ©, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
JonleyGifts.com will not print images that:
- Violate the intellectual property rights of others (see intellectual property policy)
- Encourage violence or hate against individuals or groups
- Attack, harass, or defame others based on race, religion, ethnicity, gender, disability, national origin, or sexual identity
- Include hate speech or symbols (including but not limited to swastikas, iron crosses, etc.)
- Promote, feature, or encourage the use of drugs
- Feature explicit sex acts or frontal nudity of a non-artistic or health/medical nature
- Include sexually suggestive images or text involving children (including nudity) Promote, feature, or encourage underage drinking or marijuana use by minors
View the Intellectual Property terms here.
Why does my image look so blury?
It is important to remember that quality of image is EXTREMELY important in the outcome of your product. When uploading photos, please take a moment to consider this. We print images exactly as they are uploaded and designed. We will not notify you if your quality is less than we would hope for. If you are unsure, please feel free to email us ahead of time and confirm that your image will produce a superior outcome!!
Can I change elements on your existing designs?
Yes! In most cases, changing things like color or font aren’t a problem. We can even add names and such! We just ask that you shoot us an email, explaining what you want changed, so we can be sure we can accommodate you before placing your order!
Do you barter for goods or services?
In some situations we do love to barter! Please contact us with what you’d like! Please also understand that if the situation of the original agreement changes in any way, we reserve the right to re-negotiate and/or cancel the agreement completely.
Don't see you question here?
If you have any questions that aren’t answered on our site please feel free to contact us. We can be reached at firstname.lastname@example.org or by snail mail. We look forward to hearing from you! Jonley Gifts P.O. Box 694 Whitehall, PA 18052